Last updated: 2 September 2026
Everything customers ask us most often, in one place. If your question is not here, email support@recoverritual.com and a person will answer within one business day.
Ordering
Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to track orders and reorder later.
Can I change or cancel my order?
Yes, if it has not shipped. Email us with your order number as soon as you can and we will cancel and refund in full. Once it is dispatched, it has to be handled as a return.
Do you offer bulk or trade pricing?
For gyms, clinics and studios ordering in quantity, email us with what you need and we will quote.
Shipping
How long will my order take?
Dispatch is within 1–2 business days. US delivery is typically 5–10 business days from dispatch; international 7–18 business days. Full detail is on our Shipping & Delivery Policy.
Is shipping free?
Free on US orders of $49 and over. Below that it is a flat $4.95. International rates are calculated at checkout.
Do you ship internationally?
Yes. Import duties and local taxes, where they apply, are the recipient’s responsibility.
Why did my order arrive in two parcels?
Some items ship from different warehouses. There is no extra charge, and each parcel has its own tracking number.
Returns and refunds
What is the return window?
30 days from delivery, on unused items in original packaging. See Returns & Refunds.
Do you charge a restocking fee?
No.
How long does a refund take?
We process approved refunds within 5–10 business days of receiving the item. Your bank then decides how quickly it appears on your statement.
Can I return a brace or compression sleeve?
Only if it is unopened. Once an item worn next to the skin has been removed from its sealed packaging we cannot resell it, so we cannot accept it back — unless it is faulty.
Payment
Which cards do you take?
Visa, Mastercard, American Express and Discover, plus Apple Pay and Google Pay where supported.
Is checkout secure?
Yes. Payments are processed by WooPayments over an encrypted connection and we never see or store your card number.
What will show on my statement?
iComChain LLC or RECOVERRITUAL.
Products
Is this medical equipment?
No. Everything we sell is general fitness, mobility and self-care equipment, and nothing on this site is medical advice. If you have an injury or a diagnosed condition, speak to a qualified clinician first.
How do I choose the right size brace?
Each product page lists the measurement range it fits. Measure the limb at the point the product specifies. If you are between sizes, email us and we will tell you which way to go.
How do I clean a foam roller or massage ball?
Wipe with a damp cloth and mild soap, then air dry. Do not put EVA or EPP foam in a dishwasher or washing machine.
Contact
How do I reach a person?
Email support@recoverritual.com or call +1 323 647 6845, Monday to Friday, 9:00–17:00 EST. Or use the form on our Contact page. We reply within one business day.
Recover Ritual is a trading brand of iComChain LLC, 30 North Gould Street, Sheridan, WY 82801, United States. Questions about this policy: support@recoverritual.com · +1 323 647 6845 · Monday to Friday, 9:00–17:00 EST.