Last updated: 2 September 2026
This policy explains how and when we ship orders placed on recoverritual.com, what it costs, and what to do if a parcel goes missing.
Order processing
Orders are picked and dispatched within 1–2 business days of payment clearing. Orders placed after 15:00 EST, at weekends, or on US public holidays are processed on the next business day. You will receive an order confirmation email immediately and a separate dispatch email with tracking once the parcel leaves the warehouse.
Shipping rates
| Destination | Cost | Estimated delivery |
|---|---|---|
| United States — orders $49 and over | Free | 5–10 business days |
| United States — orders under $49 | $4.95 | 5–10 business days |
| Canada | Calculated at checkout | 7–14 business days |
| United Kingdom & Europe | Calculated at checkout | 7–16 business days |
| Rest of world | Calculated at checkout | 10–18 business days |
All shipping costs are shown in full at checkout before you are asked to pay. Delivery estimates are working days and begin from dispatch, not from the moment you order.
Tracking your order
Every order ships with tracking. Your tracking number is emailed to you at dispatch and is also visible under My Account. Tracking can take up to 48 hours to show its first scan. If tracking has not updated for more than five business days, email support@recoverritual.com with your order number and we will open an enquiry with the carrier.
Split shipments
Where an order contains items held in different warehouses, it may arrive in more than one parcel, at no extra cost to you. Each parcel gets its own tracking number.
Customs, duties and import taxes
Prices on this site do not include import duties, customs charges or local sales taxes for deliveries outside the United States. Where these apply they are set by the destination country and are the responsibility of the recipient. Refusing to pay a customs charge, resulting in the parcel being returned or destroyed, is not treated as a valid return.
Incorrect addresses
Please check your delivery address carefully. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and can re-ship it once the correct address is confirmed; a second shipping charge may apply.
Lost, delayed or damaged parcels
If your parcel has not arrived within 10 business days of the estimated delivery window, contact us. We will investigate with the carrier and, where a parcel is confirmed lost, we will re-ship or refund in full at your choice. If an item arrives damaged, email us photographs of the item and the outer packaging within 7 days of delivery and we will arrange a replacement or refund.
Undeliverable and unclaimed parcels
Parcels returned to us as unclaimed will be refunded less the original outbound shipping cost.
Recover Ritual is a trading brand of iComChain LLC, 30 North Gould Street, Sheridan, WY 82801, United States. Questions about this policy: support@recoverritual.com · +1 323 647 6845 · Monday to Friday, 9:00–17:00 EST.